Lost or Stolen EBT Card? Here's What to Do
Updated August 2026
If your EBT card is lost, stolen, or damaged, the most important thing is to report it right away. Reporting it deactivates the card immediately, so no one else can spend your remaining balance while you wait for a new one.
Report it immediately
Call your state's EBT customer service number as soon as you notice your card is missing — it's available 24/7. The same toll-free number you'd use to check your balance also handles lost and stolen card reports, so there's no separate number to look up.
Once you report it, your old card number stops working right away and your benefits are safe. You'll then be issued a new card with the same remaining balance.
How Long a Replacement Card Takes
Most states mail a replacement EBT card within about 5 to 10 business days of your report. Exact timing varies by state, and a few offer faster options — some issue a card the same day if you can pick one up in person at a local benefits office, so it's worth asking when you call.
If you've moved recently, confirm your mailing address with your state's EBT customer service line when you report the card lost, since a replacement can only be mailed to the address on file.
Find Your State's EBT Customer Service Number
Use the same number below to report your card lost or stolen, check your balance, or reset your PIN.
Protecting Your Card Going Forward
Card skimming at the point of sale is a common way EBT numbers get stolen without the card itself going missing. Each state page on this site has specific fraud and skimming protection tips — find your state to read them.