What's the difference between reporting a lost card and requesting a replacement for a damaged one?

Reporting a card lost or stolen immediately deactivates it so no one else can spend your balance, then issues a new card. Requesting a replacement for a damaged, worn-out, or expired card doesn't involve deactivating anything for security reasons — it's a routine reissue, but it goes through the same phone call to your state's EBT customer service line.

How many times can I replace my EBT card?

There's no federal limit, but some states cap how many free replacements you can get in a rolling 12-month period before a fee applies. This varies by state, so check with your state's EBT customer service line if you've needed several replacements recently.

Lost, Stolen, or Damaged EBT Card: How to Get a Replacement

Updated September 2026

If your EBT card is lost or stolen, the most important thing is to report it right away — reporting it deactivates the card immediately, so no one else can spend your remaining balance while you wait for a new one. If your card is just damaged, worn out, or expired, there's nothing urgent to report; you can request a routine replacement using the same phone number.

Card still in hand but declined, locked, or acting up? See our EBT card troubleshooting guide instead — this page covers replacement, not repair.

CheckEBTCardBalance is an independent informational resource and is not affiliated with, endorsed by, or sponsored by the USDA, any state government, or any EBT card issuer. Always confirm details directly with the official source before relying on them.

Report it immediately

Call your state's EBT customer service number as soon as you notice your card is missing — it's available 24/7. The same toll-free number you'd use to check your balance also handles lost and stolen card reports, so there's no separate number to look up.

Once you report it, your old card number stops working right away and your benefits are safe. You'll then be issued a new card with the same remaining balance.

How Long a Replacement Card Takes

Turnaround time varies by state — most mail a replacement within about a week of your report, though a few take longer and some offer faster options like same-day pickup at a local benefits office. See the table below for your state's typical timeframe.

If you've moved recently, confirm your mailing address with your state's EBT customer service line when you report the card lost, since a replacement can only be mailed to the address on file.

Damaged or Expired Card? Requesting a Replacement

A damaged, worn-out, or expired card isn't a security issue, so there's no need to report it as lost or stolen — just call your state's EBT customer service number below and ask for a replacement. Your card number and balance carry over to the new card.

Most states issue replacement cards for free. A few allow only a limited number of free replacements per year and charge a small fee after that — for example, Pennsylvania's ACCESS card can carry a $2.50 replacement fee in some circumstances — so ask about your state's specific policy when you call.

Find Your State's EBT Customer Service Number

Use the same number below to report your card lost or stolen, check your balance, or reset your PIN.

Filter states

State	EBT Customer Service	Typical Replacement Time	Replacement Fee
Alabama	1-800-997-8888	Typically mailed within 3–5 business days after you report it lost or stolen; some sources cite up to 7 days.	Contact Alabama's EBT customer service line above to confirm.
Alaska	1-888-997-8111	State policy requires the card be mailed within 2 business days of your report; it should arrive within about 5 business days.	Contact Alaska's EBT customer service line above to confirm.
Arizona	1-888-997-9333	State policy requires the card be mailed within 2 business days of your report, arriving within about 5 business days. The first replacement each calendar year is free.	Free for your first replacement; $5.00 for each one after that.
Arkansas	1-800-997-9999	Contact Arkansas's EBT customer service line above for a specific timeframe.	Contact Arkansas's EBT customer service line above to confirm.
California	1-877-328-9677	Counties must issue a replacement within 3 business days of your request; delivery typically takes about 5 business days after that (ask about priority mail if it hasn't arrived within 10 days).	Free — California law doesn't allow a replacement card fee.
Colorado	1-888-328-2656	State regulation requires cards to be mailed within 3 business days of your report.	Free — a mailed replacement can't be charged to your SNAP account.
Connecticut	1-888-328-2666	DSS mails it within 1 business day of authorization; some cardholders report 7–10 business days in practice.	Free.
Delaware	1-800-526-9099	Typically mailed within 7–10 business days of reporting it lost or stolen.	Contact Delaware's EBT customer service line above to confirm.
District of Columbia	1-888-304-9167	Typically 5–7 business days to receive your card.	Contact District of Columbia's EBT customer service line above to confirm.
Florida	1-888-356-3281	Typically arrives within 5–7 business days by mail; an expedited same-day or next-day replacement may be available for documented emergencies.	Contact Florida's EBT customer service line above to confirm.
Georgia	1-877-423-4746	Typically arrives within 7–10 business days; contact EBT Customer Service if it hasn't shown up within 10 business days.	Contact Georgia's EBT customer service line above to confirm.
Hawaii	1-888-328-4292	State policy calls for replacement within 2 business days of your report.	Contact Hawaii's EBT customer service line above to confirm.
Idaho	1-888-432-4328	State policy calls for replacement within 2 business days of your report.	Contact Idaho's EBT customer service line above to confirm.
Illinois	1-800-678-5465	IDHS says replacement cards are received within 5–7 business days; benefits aren't accessible until it arrives.	May charge a fee for repeated replacements, though no fixed amount is published.
Indiana	1-877-768-5098	FSSA mails replacement cards within 24 hours of your call; delivery typically takes about 3–5 business days.	Free for your first replacement each calendar year; $1.00 for each one after that.
Iowa	1-800-359-5802	Typically arrives within about 5–7 business days after you report it.	Free, with no limit on the number of replacements.
Kansas	1-800-997-6666	DCF mails replacement cards within 2 business days of your report; total delivery typically takes about 5–10 business days.	Contact Kansas's EBT customer service line above to confirm.
Kentucky	1-888-979-9949	Typically takes 7–10 business days to arrive by mail after you call to request one.	Contact Kentucky's EBT customer service line above to confirm.
Louisiana	1-888-997-1117	State policy calls for replacement within 2 business days of your report; ask about in-person pickup at a local LDH office if you need it sooner.	Contact Louisiana's EBT customer service line above to confirm.
Maine	1-800-477-7428	Typically mailed within about 5–7 business days of reporting it lost or stolen.	Contact Maine's EBT customer service line above to confirm.
Maryland	1-800-997-2222	DHS mails replacement cards within 24 hours of your report; you can also pick one up at your local Department of Social Services office.	Free for your first replacement in a 12-month period; $2.00 after that.
Massachusetts	1-800-997-2555	Typically takes 7–10 days by mail after calling, but you can get a same-day replacement by visiting your local DTA office.	$5.00, charged automatically for any replacement unless you qualify for an exemption.
Michigan	1-888-678-8914	MDHHS says replacement Bridge Cards are mailed within 3–5 business days of your call.	Contact Michigan's EBT customer service line above to confirm.
Minnesota	1-888-997-2227	DCYF says it takes about 5–7 business days to get your new card in the mail; a small replacement fee is deducted from your benefits.	$2.00, deducted from your benefits.
Mississippi	1-866-512-5087	State regulation requires the card be mailed within 2 business days of your report; it should arrive in about 5 working days.	Contact Mississippi's EBT customer service line above to confirm.
Missouri	1-800-997-7777	DSS mails your replacement the business day after you report it; delivery typically takes about 5–10 business days, with no tracking or expedited option available.	Contact Missouri's EBT customer service line above to confirm.
Montana	1-866-850-1556	DPHHS policy requires the card be mailed or ready for pickup within 2 business days of your report.	Contact Montana's EBT customer service line above to confirm.
Nebraska	1-877-247-6328	Contact Nebraska's EBT customer service line above for a specific timeframe.	Contact Nebraska's EBT customer service line above to confirm.
Nevada	1-866-281-2443	Contact Nevada's EBT customer service line above for a specific timeframe.	Contact Nevada's EBT customer service line above to confirm.
New Hampshire	1-888-997-9777	State policy requires your replacement card be mailed within 2 business days of your report.	Contact New Hampshire's EBT customer service line above to confirm.
New Jersey	1-800-997-3333	Replacement cards are made available for pickup or mailed within 2 business days of your request.	Free for your first two replacements; $2.00 for the third and any after that.
New Mexico	1-800-843-8303	You should receive your card in the mail within about 7 days of your request.	$1.25 for each card ordered.
New York	1-888-328-6399	Typically 7 to 10 business days by mail.	Contact New York's EBT customer service line above to confirm.
North Carolina	1-888-622-7328	Contact North Carolina's EBT customer service line above for a specific timeframe.	Free.
North Dakota	1-800-630-4655	State policy requires cards be reissued within 2 business days of your report; plan on up to about 7 business days total to receive it.	Contact North Dakota's EBT customer service line above to confirm.
Ohio	1-866-386-3071	Typically 7–10 business days to receive a new Ohio Direction Card.	Contact Ohio's EBT customer service line above to confirm.
Oklahoma	1-888-328-6551	Replacement cards typically take 7–10 calendar days to arrive.	Contact Oklahoma's EBT customer service line above to confirm.
Oregon	1-888-997-4447	Replacement cards ordered by phone are typically delivered within about 5 business days.	Contact Oregon's EBT customer service line above to confirm.
Pennsylvania	1-888-328-7366	Typically 7–10 business days by mail.	$2.50 for lost or stolen cards, waived in some circumstances.
Rhode Island	1-888-979-9939	Contact Rhode Island's EBT customer service line above for a specific timeframe.	Free.
South Carolina	1-800-554-5268	Contact South Carolina's EBT customer service line above for a specific timeframe.	Contact South Carolina's EBT customer service line above to confirm.
South Dakota	1-800-604-5099	Mailed the next business day after your request; typically arrives within 5–7 business days.	Contact South Dakota's EBT customer service line above to confirm.
Tennessee	1-888-997-9444	Contact Tennessee's EBT customer service line above for a specific timeframe.	Contact Tennessee's EBT customer service line above to confirm.
Texas	1-800-777-7328	Your replacement card will be mailed within 7 calendar days.	Contact Texas's EBT customer service line above to confirm.
Utah	1-800-997-4444	Standard mail can take up to 15 days; a faster Two-Day Priority EBT mailing option is available for a fee.	Contact Utah's EBT customer service line above to confirm.
Vermont	1-800-914-8605	Contact Vermont's EBT customer service line above for a specific timeframe.	Contact Vermont's EBT customer service line above to confirm.
Virginia	1-866-281-2448	Contact Virginia's EBT customer service line above for a specific timeframe.	$4.99, deducted from your EBT account.
Washington	1-888-328-9271	Contact Washington's EBT customer service line above for a specific timeframe.	Contact Washington's EBT customer service line above to confirm.
West Virginia	1-866-545-6502	A replacement card will be sent within 7–10 business days.	Contact West Virginia's EBT customer service line above to confirm.
Wisconsin	1-877-415-5164	No published mail-time estimate, but a temporary card is available at your local agency while you wait for the mailed replacement.	May charge a fee for excessive replacements, capped at the state's actual cost to replace the card.
Wyoming	1-877-290-9401	Contact Wyoming's EBT customer service line above for a specific timeframe.	Contact Wyoming's EBT customer service line above to confirm.

Alabama

EBT Customer Service: 1-800-997-8888
Typical Replacement Time: Typically mailed within 3–5 business days after you report it lost or stolen; some sources cite up to 7 days.
Replacement Fee: Contact Alabama's EBT customer service line above to confirm.

Alaska

EBT Customer Service: 1-888-997-8111
Typical Replacement Time: State policy requires the card be mailed within 2 business days of your report; it should arrive within about 5 business days.
Replacement Fee: Contact Alaska's EBT customer service line above to confirm.

Arizona

EBT Customer Service: 1-888-997-9333
Typical Replacement Time: State policy requires the card be mailed within 2 business days of your report, arriving within about 5 business days. The first replacement each calendar year is free.
Replacement Fee: Free for your first replacement; $5.00 for each one after that.

Arkansas

EBT Customer Service: 1-800-997-9999
Typical Replacement Time: Contact Arkansas's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact Arkansas's EBT customer service line above to confirm.

California

EBT Customer Service: 1-877-328-9677
Typical Replacement Time: Counties must issue a replacement within 3 business days of your request; delivery typically takes about 5 business days after that (ask about priority mail if it hasn't arrived within 10 days).
Replacement Fee: Free — California law doesn't allow a replacement card fee.

Colorado

EBT Customer Service: 1-888-328-2656
Typical Replacement Time: State regulation requires cards to be mailed within 3 business days of your report.
Replacement Fee: Free — a mailed replacement can't be charged to your SNAP account.

Connecticut

EBT Customer Service: 1-888-328-2666
Typical Replacement Time: DSS mails it within 1 business day of authorization; some cardholders report 7–10 business days in practice.
Replacement Fee: Free.

Delaware

EBT Customer Service: 1-800-526-9099
Typical Replacement Time: Typically mailed within 7–10 business days of reporting it lost or stolen.
Replacement Fee: Contact Delaware's EBT customer service line above to confirm.

District of Columbia

EBT Customer Service: 1-888-304-9167
Typical Replacement Time: Typically 5–7 business days to receive your card.
Replacement Fee: Contact District of Columbia's EBT customer service line above to confirm.

Florida

EBT Customer Service: 1-888-356-3281
Typical Replacement Time: Typically arrives within 5–7 business days by mail; an expedited same-day or next-day replacement may be available for documented emergencies.
Replacement Fee: Contact Florida's EBT customer service line above to confirm.

Georgia

EBT Customer Service: 1-877-423-4746
Typical Replacement Time: Typically arrives within 7–10 business days; contact EBT Customer Service if it hasn't shown up within 10 business days.
Replacement Fee: Contact Georgia's EBT customer service line above to confirm.

Hawaii

EBT Customer Service: 1-888-328-4292
Typical Replacement Time: State policy calls for replacement within 2 business days of your report.
Replacement Fee: Contact Hawaii's EBT customer service line above to confirm.

Idaho

EBT Customer Service: 1-888-432-4328
Typical Replacement Time: State policy calls for replacement within 2 business days of your report.
Replacement Fee: Contact Idaho's EBT customer service line above to confirm.

Illinois

EBT Customer Service: 1-800-678-5465
Typical Replacement Time: IDHS says replacement cards are received within 5–7 business days; benefits aren't accessible until it arrives.
Replacement Fee: May charge a fee for repeated replacements, though no fixed amount is published.

Indiana

EBT Customer Service: 1-877-768-5098
Typical Replacement Time: FSSA mails replacement cards within 24 hours of your call; delivery typically takes about 3–5 business days.
Replacement Fee: Free for your first replacement each calendar year; $1.00 for each one after that.

Iowa

EBT Customer Service: 1-800-359-5802
Typical Replacement Time: Typically arrives within about 5–7 business days after you report it.
Replacement Fee: Free, with no limit on the number of replacements.

Kansas

EBT Customer Service: 1-800-997-6666
Typical Replacement Time: DCF mails replacement cards within 2 business days of your report; total delivery typically takes about 5–10 business days.
Replacement Fee: Contact Kansas's EBT customer service line above to confirm.

Kentucky

EBT Customer Service: 1-888-979-9949
Typical Replacement Time: Typically takes 7–10 business days to arrive by mail after you call to request one.
Replacement Fee: Contact Kentucky's EBT customer service line above to confirm.

Louisiana

EBT Customer Service: 1-888-997-1117
Typical Replacement Time: State policy calls for replacement within 2 business days of your report; ask about in-person pickup at a local LDH office if you need it sooner.
Replacement Fee: Contact Louisiana's EBT customer service line above to confirm.

Maine

EBT Customer Service: 1-800-477-7428
Typical Replacement Time: Typically mailed within about 5–7 business days of reporting it lost or stolen.
Replacement Fee: Contact Maine's EBT customer service line above to confirm.

Maryland

EBT Customer Service: 1-800-997-2222
Typical Replacement Time: DHS mails replacement cards within 24 hours of your report; you can also pick one up at your local Department of Social Services office.
Replacement Fee: Free for your first replacement in a 12-month period; $2.00 after that.

Massachusetts

EBT Customer Service: 1-800-997-2555
Typical Replacement Time: Typically takes 7–10 days by mail after calling, but you can get a same-day replacement by visiting your local DTA office.
Replacement Fee: $5.00, charged automatically for any replacement unless you qualify for an exemption.

Michigan

EBT Customer Service: 1-888-678-8914
Typical Replacement Time: MDHHS says replacement Bridge Cards are mailed within 3–5 business days of your call.
Replacement Fee: Contact Michigan's EBT customer service line above to confirm.

Minnesota

EBT Customer Service: 1-888-997-2227
Typical Replacement Time: DCYF says it takes about 5–7 business days to get your new card in the mail; a small replacement fee is deducted from your benefits.
Replacement Fee: $2.00, deducted from your benefits.

Mississippi

EBT Customer Service: 1-866-512-5087
Typical Replacement Time: State regulation requires the card be mailed within 2 business days of your report; it should arrive in about 5 working days.
Replacement Fee: Contact Mississippi's EBT customer service line above to confirm.

Missouri

EBT Customer Service: 1-800-997-7777
Typical Replacement Time: DSS mails your replacement the business day after you report it; delivery typically takes about 5–10 business days, with no tracking or expedited option available.
Replacement Fee: Contact Missouri's EBT customer service line above to confirm.

Montana

EBT Customer Service: 1-866-850-1556
Typical Replacement Time: DPHHS policy requires the card be mailed or ready for pickup within 2 business days of your report.
Replacement Fee: Contact Montana's EBT customer service line above to confirm.

Nebraska

EBT Customer Service: 1-877-247-6328
Typical Replacement Time: Contact Nebraska's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact Nebraska's EBT customer service line above to confirm.

Nevada

EBT Customer Service: 1-866-281-2443
Typical Replacement Time: Contact Nevada's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact Nevada's EBT customer service line above to confirm.

New Hampshire

EBT Customer Service: 1-888-997-9777
Typical Replacement Time: State policy requires your replacement card be mailed within 2 business days of your report.
Replacement Fee: Contact New Hampshire's EBT customer service line above to confirm.

New Jersey

EBT Customer Service: 1-800-997-3333
Typical Replacement Time: Replacement cards are made available for pickup or mailed within 2 business days of your request.
Replacement Fee: Free for your first two replacements; $2.00 for the third and any after that.

New Mexico

EBT Customer Service: 1-800-843-8303
Typical Replacement Time: You should receive your card in the mail within about 7 days of your request.
Replacement Fee: $1.25 for each card ordered.

New York

EBT Customer Service: 1-888-328-6399
Typical Replacement Time: Typically 7 to 10 business days by mail.
Replacement Fee: Contact New York's EBT customer service line above to confirm.

North Carolina

EBT Customer Service: 1-888-622-7328
Typical Replacement Time: Contact North Carolina's EBT customer service line above for a specific timeframe.
Replacement Fee: Free.

North Dakota

EBT Customer Service: 1-800-630-4655
Typical Replacement Time: State policy requires cards be reissued within 2 business days of your report; plan on up to about 7 business days total to receive it.
Replacement Fee: Contact North Dakota's EBT customer service line above to confirm.

Ohio

EBT Customer Service: 1-866-386-3071
Typical Replacement Time: Typically 7–10 business days to receive a new Ohio Direction Card.
Replacement Fee: Contact Ohio's EBT customer service line above to confirm.

Oklahoma

EBT Customer Service: 1-888-328-6551
Typical Replacement Time: Replacement cards typically take 7–10 calendar days to arrive.
Replacement Fee: Contact Oklahoma's EBT customer service line above to confirm.

Oregon

EBT Customer Service: 1-888-997-4447
Typical Replacement Time: Replacement cards ordered by phone are typically delivered within about 5 business days.
Replacement Fee: Contact Oregon's EBT customer service line above to confirm.

Pennsylvania

EBT Customer Service: 1-888-328-7366
Typical Replacement Time: Typically 7–10 business days by mail.
Replacement Fee: $2.50 for lost or stolen cards, waived in some circumstances.

Rhode Island

EBT Customer Service: 1-888-979-9939
Typical Replacement Time: Contact Rhode Island's EBT customer service line above for a specific timeframe.
Replacement Fee: Free.

South Carolina

EBT Customer Service: 1-800-554-5268
Typical Replacement Time: Contact South Carolina's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact South Carolina's EBT customer service line above to confirm.

South Dakota

EBT Customer Service: 1-800-604-5099
Typical Replacement Time: Mailed the next business day after your request; typically arrives within 5–7 business days.
Replacement Fee: Contact South Dakota's EBT customer service line above to confirm.

Tennessee

EBT Customer Service: 1-888-997-9444
Typical Replacement Time: Contact Tennessee's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact Tennessee's EBT customer service line above to confirm.

Texas

EBT Customer Service: 1-800-777-7328
Typical Replacement Time: Your replacement card will be mailed within 7 calendar days.
Replacement Fee: Contact Texas's EBT customer service line above to confirm.

Utah

EBT Customer Service: 1-800-997-4444
Typical Replacement Time: Standard mail can take up to 15 days; a faster Two-Day Priority EBT mailing option is available for a fee.
Replacement Fee: Contact Utah's EBT customer service line above to confirm.

Vermont

EBT Customer Service: 1-800-914-8605
Typical Replacement Time: Contact Vermont's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact Vermont's EBT customer service line above to confirm.

Virginia

EBT Customer Service: 1-866-281-2448
Typical Replacement Time: Contact Virginia's EBT customer service line above for a specific timeframe.
Replacement Fee: $4.99, deducted from your EBT account.

Washington

EBT Customer Service: 1-888-328-9271
Typical Replacement Time: Contact Washington's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact Washington's EBT customer service line above to confirm.

West Virginia

EBT Customer Service: 1-866-545-6502
Typical Replacement Time: A replacement card will be sent within 7–10 business days.
Replacement Fee: Contact West Virginia's EBT customer service line above to confirm.

Wisconsin

EBT Customer Service: 1-877-415-5164
Typical Replacement Time: No published mail-time estimate, but a temporary card is available at your local agency while you wait for the mailed replacement.
Replacement Fee: May charge a fee for excessive replacements, capped at the state's actual cost to replace the card.

Wyoming

EBT Customer Service: 1-877-290-9401
Typical Replacement Time: Contact Wyoming's EBT customer service line above for a specific timeframe.
Replacement Fee: Contact Wyoming's EBT customer service line above to confirm.

Replacement times and fees are sourced from each state's official EBT/SNAP agency policy manuals, regulations, and FAQ pages and can change — a few states don't publish a fee amount, so confirm current timing and fees when you call. Checked September 2026.

Protecting Your Card Going Forward

Card skimming at the point of sale is a common way EBT numbers get stolen without the card itself going missing. Each state page on this site has specific fraud and skimming protection tips — find your state to read them.