Hawaii EBT Card Balance

Program: SNAP · Administered by Hawaii Department of Human Services, Benefit, Employment & Support Services Division (BESSD)

Updated August 2026

Hawaii does not use a special name for its food assistance program; it is administered simply as SNAP, the Supplemental Nutrition Assistance Program, through the Department of Human Services' Benefit, Employment & Support Services Division (BESSD). Approved households have their monthly benefit amount loaded onto an EBT card, sometimes called the Kokua Card, which is used like a debit card at grocery stores and farmers markets across the islands.

Because Hawaii's cost of living is higher than the rest of the country, keeping close track of your balance between shopping trips matters even more.

How to Check Your Hawaii EBT Balance

Call customer service

Available 24/7, toll-free.

1-888-328-4292

Check online

Log in with your card number to view your balance and transaction history.

https://www.ebtedge.com

Use the mobile app

ebtEDGE is the official app for Hawaii EBT cardholders, available on iOS and Android.

Check your last receipt

Your remaining balance is printed at the bottom of the receipt from your most recent EBT purchase.

Where You Can Use Your Hawaii EBT Card

Your EBT card works like a debit card at any USDA-authorized retailer nationwide — major grocery chains and big-box stores such as Walmart, Target, Kroger, Costco, Sam's Club, Aldi, Trader Joe's, Whole Foods, and most local and regional supermarkets, plus many convenience stores and farmers markets. A growing number of retailers, including Walmart.com and Amazon, also accept SNAP EBT for online grocery orders in many areas, though delivery and service fees usually can't be paid with benefits.

SNAP benefits cover food and food-producing seeds or plants, but not hot prepared foods, alcohol, tobacco, or non-food items — some states also restrict specific items like soda or candy, noted below if it applies to Hawaii.

Hawaii SNAP Income Limits

The federal SNAP gross income limit is normally set at 130% of the federal poverty level, but Hawaii uses its Broad-Based Categorical Eligibility (BBCE) option to raise that ceiling to 200% of the poverty level. This higher limit reflects Hawaii's significantly higher cost of living compared with the rest of the United States.

In plain terms, this means more Hawaii households with modest but not extremely low incomes can qualify for SNAP than would qualify under the federal minimum standard, and BBCE states like Hawaii typically also do away with a separate asset or resource test, so owning a car or having modest savings generally will not disqualify an otherwise eligible household.

Household Size Max Monthly Gross Income
1 $3,060
2 $4,148
3 $5,237
4 $6,325
5 $7,413
6 $8,502
7 $9,590
8 $10,678

For each additional household member beyond 8, add about $1,088/month. Based on 2026 federal poverty guidelines at 200% — figures update annually and individual eligibility depends on more than gross income, so confirm your exact amount with Hawaii Department of Human Services, Benefit, Employment & Support Services Division (BESSD).

EBT Fraud & Card Skimming Protection

Protect your benefits from theft

Card skimming and cloning of EBT cards has affected SNAP households across the country, and Hawaii is no exception. Federal law temporarily allowed states to use federal funds to reimburse households for benefits stolen this way, but that authority covered only theft between October 1, 2022, and December 20, 2024, and it has not been extended since; Congress would need to pass new legislation to restore reimbursement for benefits stolen after that date.

If your Hawaii EBT card is lost, stolen, or you suspect skimming, call the EBT customer service line at 1-888-328-4292 right away to report the problem and request a replacement card. Protect yourself by never sharing your PIN, checking your balance frequently through the ebtEDGE website or app so you catch unauthorized charges quickly, and asking your caseworker whether a chip-enabled card is available, since most states, including Hawaii, currently issue EBT cards with only a magnetic stripe.

Hawaii-Specific EBT Information

Hawaii is one of several states that received USDA approval for a food-restriction waiver that will exclude soft drinks from SNAP-eligible purchases, though the state has pushed back its own implementation date to April 1, 2027. Combined with the fact that Hawaii and Alaska already receive higher maximum SNAP allotments than the other 48 states to account for the higher cost of importing and buying groceries, Hawaii's program runs somewhat differently from a mainland state's SNAP benefits in both dollar amounts and, soon, purchase rules.